Welcome to ComfyOutdoor.com, where customer satisfaction is at the heart of our business. We understand that sometimes, even with the best choices, the need for a return or refund may arise. Our Return and Refund Policy is designed with your convenience and peace of mind in mind. As you review our policy, you'll find that it is straightforward and customer-friendly, reflecting our commitment to ensuring a positive shopping experience. Whether you're looking to return an item or seeking a refund, we're here to assist you every step of the way. Thank you for choosing ComfyOutdoor.com, where our goal is not just to meet but exceed your expectations in both our products and our service. At ComfyOutdoor, we deeply appreciate the importance of making the right decisions when it comes to choosing furniture. Our Furniture Return and Exchange Policy is thoughtfully designed to guarantee your complete satisfaction with your furniture purchases. Please carefully review the following policy details to fully understand the terms and conditions:
Return Policy: Eligibility for Returns and Exchanges: We offer returns and exchanges for furniture items within 60 days after you make orders from us. To be eligible, the furniture must meet the following criteria:
Please note that custom or personalized furniture items may not qualify for return or exchange. Even though our furniture is well protected with both inner and outer packaging, it is inevitable that there may be some minor damage to the paint finish during packaging, unpacking, and delivery. please feel free to contact us. If you have exceptionally high standards for a premium finish everywhere and cannot tolerate any damage, especially as mentioned above, please carefully consider whether to make a purchase. Please note that these minor damages do not qualify for our return policy, so returns are not accepted. Returns Process with Live Chat Support: To initiate a furniture return, please follow these steps:
If you have any questions or need immediate assistance during the returns process, you can also utilize our live chat feature located at the bottom right corner of our website. Our dedicated customer service representatives are available to assist you in real-time. Exchange Process: If you wish to exchange furniture for a different item or variant, please follow these steps:
Damaged or Defective Furniture: In the unfortunate event that your furniture arrives damaged or defective, please take the following steps:
*Return Shipping Costs: For furniture returns and exchanges, shipping costs associated with the return or exchange will be the responsibility of the customer. However, if the furniture is being returned due to damage or defect, we will cover the return shipping costs.
Refund Policy: Order Placement and Product Customization:
Product Manufacture and In-House Warehousing (Pre-Shipment):
Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):
Product in U.S. Warehouse and Already Dispatched:
Refund Method: ■ When Using Bank Transfer or Convenience Store Payment (Prepayment) We will refund the amount by transferring it to your Bank account. ■ When Paying by Credit Card If the billing deadline has not passed, we will cancel the bill. If the due date has passed, your credit card company will issue a refund for the following month. Please take note.
■ *Regarding Returns Due to Customer Convenience We can not accept returns for any reason below: *We strive to reproduce the actual colors and textures of the product photos as accurately as possible, but there may be differences due to the customer's monitor or mobile device display (variations in LCD, brightness, etc.), screen settings, and product photo shooting conditions. There may be slight variations in color depending on the circumstances. Furthermore, each product exhibits distinct characteristics based on its features, such as the appearance of wood grain and annual rings, patterns on fabrics and leather, finishes on products using aged materials, and finishes on vintage processed products. *We can not accept returns, exchanges, alterations, or cancellations after the delivery date has been confirmed (following the sending of the delivery date confirmation email) due to reasons such as discrepancies in color, texture, etc., compared to the images.
Contact Information: Email: support@comfyoutdoor.net Contact us with Live Chat Support: Should you have any inquiries or concerns about our Furniture Return and Exchange Policy, or if you require immediate assistance, please don't hesitate to reach out to our dedicated customer service team. You can utilize our live chat feature located at the bottom right corner of our website to engage in real-time communication with our representatives. Alternatively, you can email us at support@comfyoutdoor.net We are committed to ensuring your furniture shopping experience with us is extraordinary and stress-free. Return Address: Do not return to the original shipping address. Instead, contact us at support@comfyoutdoor.net for the return address. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. |