Shipping Policy

Welcome to zimasya.com, where we prioritize not only the quality of our furnishings but also the efficiency and reliability of our delivery services. Our Shipping Policy is crafted to ensure that your chosen items from our extensive collection are delivered to you with care and punctuality. As you familiarize yourself with our shipping procedures and guidelines, rest assured that every step is taken to provide a smooth and hassle-free delivery experience. We understand the excitement that comes with enhancing your outdoor spaces, and we strive to ensure that your orders arrive in a timely and secure manner. Thank you for choosing zimasya.com, where our commitment to excellence extends beyond our products to every aspect of your shopping experience.

At Zimasya, we are deeply committed to providing you with a premier shopping experience from the moment you place your order to the arrival of your furniture at your doorstep. We understand the critical role the shipping process plays in ensuring your satisfaction. Here's some key information about our shipping and white glove delivery services, along with some additional details:

Shipping Area :

We only sell to the United States.

Delivery Methods:

Upon arrival in the United States, your furniture is first transported via ocean freight to our warehouses located in California and Georgia, depending on your address. Once the items arrive at the respective warehouse, we then coordinate with delivery companies to transport the products to your location via curbside delivery.

Processing Time: 7–15 Business Days：

All made-to-order items go through production, quality checks, and careful packaging before shipment. This process typically takes 7 to 15 business days.
Note: Complex or highly customized orders may take longer.

Sea Freight: 35–50 Business Days：

After the order ships, it takes approximately 35 to 50 business days to arrive at a U.S. port. This includes export clearance, international sea transit, and U.S. customs clearance.
Note: Severe weather, route changes, or customs inspections may cause occasional delays.

Port to Warehouse Transfer: 3–7 Business Days：

Once cleared by customs, your order will be transferred from the port to our U.S. warehouse. This typically takes 3 to 7 business days.
In rare cases, additional time may be required due to customs inspections or port congestion.

US Local Delivery:

After arriving at our warehouse and passing inspection, your order will be delivered via local carriers. Delivery times vary depending on your location and typically take 5 to 10 business days.

Total Delivery Time:

The expected delivery time is 6-8 weeks after ordering

Important Reminder:

As most of our products are made-to-order furniture, the entire process involves production, overseas shipping, customs clearance, and final delivery. Please review the above information carefully before placing your order.
You will receive tracking updates and important shipping notices by email—please check your inbox regularly.
Thank you for your patience and support!

Shipping Costs:

Shipping costs depend on the weight of the product, the size of the product and the actual distance shipped.（please note：due to the flexibility on range of customers' delivery address, an estimated charge of shipping cost can only be provided automatically while checking out for your order. To get the accurate quote, please send us your inquiry or you will receive an invoice for the extra payment if the shipping cost more in actual.）

White Glove Delivery Service

For a truly premium experience, our white glove delivery service goes beyond traditional shipping. This service is designed to offer you the utmost convenience and peace of mind:

  • Professional Handling: Our experienced delivery team will handle your furniture with care from the moment it leaves our warehouse.

  • Assembly and Placement: With white glove delivery, you won't have to worry about assembling complex furniture pieces. Our team will expertly assemble and place the items in your desired location, ensuring they are set up correctly.

  • Packaging Removal: We'll take care of removing all packaging materials, leaving your space clean and ready for you to enjoy your new furniture.

Home Delivery, Inside Delivery, and Staircase/Elevator Delivery

We also offer home delivery, inside delivery, and delivery to different floors, including staircases and elevators. However, based on various circumstances and conditions, we may charge additional fees as needed. Specific charges will depend on your order and requirements, and we will provide this information during the ordering process to ensure clarity.

Additional Charged:

The following may incur additional shipping charges:

1.Delivery to remote destinations

2.Delivery requiring stair access

3.Delivery with special requirements

unique entryways, routes, or sites with vehicle height limitations (under 3.3 meters), including busy locations like shopping centers or construction sites.

Shipping Rates and Tracking

Shipping rates vary based on factors such as the chosen shipping option, item size, and your location. You can view the applicable shipping costs during the checkout process before finalizing your order. Once your order is shipped, we'll provide you with a tracking number so you can monitor the progress of your delivery in real-time.

International Shipping

While our primary sales area is the United States, we also offer international shipping to select countries. If you're interested in shipping to an international destination, please contact our customer service team for information on availability and rates. If you have any further questions, feel free to reach out to us, and we'll be happy to assist.

Shipping：

Order processing time: 7-15 working days
Order processing includes: manufacturing, packaging, etc.
Shipping time: 35-50 working days
Transportation includes: customs clearance, delivery

Delivery details
・One delivery person will be required
・Delivery to the front door
・For apartment complexes, delivery will be made to the 1st floor entrance
(none of these will be delivered to the address)
・Delivery hours: Monday to Friday 10:00 to 19:00 (on public holidays) except

*1 For details, please check the chatbot or contact support@zimasya.com.

*2 In the case of large furniture, we may ask the customer to help unload it from the truck to the customer's entrance.

We also offer a paid service in which items are delivered to your floor from our affiliated logistics company. Please feel free to contact the delivery company directly without going through us.

*3 If the customer refuses to receive the item without permission or the storage period has expired, etc., the customer will be responsible for the cost of re-delivery.

Delivery time = processing time + shipping time

You can track your order delivery on this page https://zimasya.com/apps/17TRACK .

Contact Us

If you have any questions or need support regarding our shipping options or white glove delivery service, our dedicated customer support team is here to assist you. You can reach out to us through the following means:

Your satisfaction is our top priority, and we are committed to ensuring your furniture arrives in excellent condition and on time.