Frequently Asked Questions (FAQs) for Zimasya

Zimasya specializes in high-quality office furniture and selected home furniture, including executive desks, reception desks, office chairs, sofas, beds, and storage solutions. Our products are designed for offices, commercial spaces, and modern homes.

Each product page includes detailed specifications such as dimensions, materials and color options. Please review these details carefully before purchasing.

Most of our products support customization in size, color, or configuration. Please contact our customer support team before placing an order to confirm availability and customization details.

Simply select your desired product, add it to your cart, and proceed to checkout. Our website supports secure online orderin.

We accept major credit cards and a variety of secure online payment methods. Flexible installment payment options are available at checkout to make your purchase more convenient.

Yes, of course You can contact our customer service team with your order number and new address before we arrange your shipment. Service Email: support@zimasya.com

While our main focus is on serving customers in the United States, we can accommodate international shipping requests on a case-by-case basis. Please contact our customer service team for more details on international shipping options.

Delivery time varies based on product availability and destination. In-stock items generally arrive within 7–14 days, while custom or made-to-order furniture may take approximately 6–8 weeks, depending on production schedules.

You can track your order progress by visiting our Track Order page and entering your order number or email address. Once your order ships, tracking information will also be sent to you by email.

We offer a comprehensive after-sales service. If you experience issues within 60–90 days of purchase, you can request a return or exchange. For major damages, including those caused during transportation, please contact us with photos or videos for assistance.

While we do not provide a standard warranty, we stand behind our products with reliable after-sales service. If there are any quality-related issues, our support team will work with you to resolve them promptly.

Please inspect your order upon arrival and report any damage immediately with photos or videos. We will assist with a replacement or refund.

Yes. We offer paid on-site installation services. Our professional team will assemble your furniture efficiently, ensuring proper installation, stability, and safety.

By purchasing directly from Zimasya, you get factory-direct pricing, dedicated customer support, and better control over product quality and after-sales service.